Last updated: 24 September 2026

Movement Matters Physiotherapy ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your rights regarding your information.

1. Information We Collect

We may collect personal information when you contact us, request an appointment, submit an enquiry, or use our website.

This may include:

- Your name

- Phone number

- Email address

- Contact details

- Information you provide about your injury, pain, health or physiotherapy needs

- Appointment and treatment information

- Information you provide when communicating with us

We may also collect limited technical information when you use our website, such as your IP address, browser type and website usage information.

2. How We Use Your Information

We collect and use your information to:

- Respond to your enquiries

- Contact you about your enquiry or appointment

- Provide physiotherapy and related services

- Understand your health and treatment needs

- Communicate with you about your care

- Manage bookings and payments

- Improve our services and website

- Meet our legal and professional obligations

- We will only collect information that is reasonably necessary for these purposes.

3. Health Information

As a physiotherapy provider, we may collect and hold health information about you.

Health information is handled in accordance with the Health Information Privacy Code 2020 and applicable New Zealand privacy requirements.

We take reasonable steps to ensure that health information is collected, stored, used and disclosed appropriately.

4. Who We Share Your Information With

We will generally only use your information for the purposes described above.

Where necessary, information may be shared with:

- Healthcare providers involved in your care

- Service providers who help us operate our business, such as booking, payment, website or communication providers

- Government agencies or other organisations where we are legally required or authorised to do so

We do not sell your personal information.

5. Marketing Communications

If you provide your contact details through our website, social media or an enquiry form, we may contact you regarding your enquiry or requested services.

Where we send marketing communications, you can ask us to stop sending them at any time.

6. How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

We only allow access to personal information where it is necessary for providing our services or operating our business.

7. How Long We Keep Your Information

We retain personal and health information only for as long as reasonably necessary for the purposes for which it was collected, or where we are required to retain it by law or professional obligations.

When information is no longer required, we take reasonable steps to securely dispose of it.

8. Your Rights

You have rights under New Zealand privacy law to request access to personal information we hold about you and to request correction of information that is inaccurate.

To make a request, please contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy, want to access or correct your information, or have a privacy concern, please contact:

Movement Matters Physiotherapy

Email: [email protected]

Phone: 021 114 4610

Website: www.mmphysio.nz⁠

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The latest version will always be published on this page.